GE Appliances Internship
Laundry


In the summer of 2019, I interned in the UX design team at GE Appliances internship program. The UX team was aiming at proposing a new design of the washing machine touchscreen experience for hitting the market in 2021. My focus is on the stain removal feature.

Due to NDA, I'm not able to show the project details here. You may find more in the password-protected keynote showcase beloew. If you'd like to hear more about this project, feel free to shoot me an email at johnnygong93@gmail.com for a password.

Keynote Showcase

Team:
Jing Shui (Senior UX Designer)
Johnny Gong (Me, UX Design Intern)

Role & Duration:
Preliminary Research, Brainstorming, Wireframing
3 weeks

Tool:
Sketch, Miro Board

Deliverables

1. Regarding overall laundry experience and stain removal procedure, conducted preliminary interviews and competitive analysis and synthesized research data from various sources combined with previous research reports.

2. Presented design wireframes and held design discussions within the UX team to consolidate the initial design direction for the future stain removal experience.

Reflection | What I Learned

Keep Pace with the Team for Long-Term Projects of Digital/Physical Hybrid interface

Compared to completely digital products, a digital interface integrated on physical product usually takes longer time to be refined and screen interaction is not the entire focus of the product. It's important to communicate and learn about the product design progress and adapt to the changes from within the team and cross-functionally to find the appropriate pace.

Keep the Three-Legged Stool in Mind

During the design of the feature, the design was at a planning phase where business vision and marketing plan are still in the air. Meanwhile, as technical constraints (e.g. the position and size of the scree) frequestly occurred, I consciously revisited the concept of the three-legged stool - business viability, technical feasibility, and design desirability - in order to achieve success in the design evaluation.

If you'd like to learn more detail about this project, feel free email me via johnnygong93@gmail.com